Amplify · Pillar 3
AI Teammates
AI agents at Kaptio have names, defined roles, and human owners. They are not experiments — five are live and used daily. This pillar governs how they grow, how they're held accountable, and how Kai becomes the front door to company knowledge.
Pillar Outcome
AI teammates handle defined workflows end-to-end with human oversight.
Leading Indicator
Agent count, deflection rate (questions Kai answers vs human escalations), knowledge gap rate
Lagging Indicator
Trust score (do people act on Kai's answer or verify elsewhere?), hours of human work augmented
Commitments
Fork This Pillar
The Amplify pillar structure — outcome, leading/lagging indicators, commitments with status — can be adapted for your enterprise software company. Define what "done" looks like, measure adoption (leading) and impact (lagging) separately, and resist setting targets before you have baseline data.
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